A decade ago most of my online purchases were from Ebay. Now, I buy from Amazon almost exclusively. There are several reasons for that but Amazon's customer service tops the list. I was recently reminded of the value of their good service when I was looking to buy a sling backpack. I had found a few on Amazon, then Ebay sent me a $5 certificate. I decided to see what they had to offer. I found one I liked on Ebay and went ahead and purchased it...

A few days later I received a cheap looking sling that had a big, weird logo on it...